GENERAL
DO I NEED TO PROVIDE ANYTHING?
We’ll send you a short briefing form to get the essentials. You can share any brand assets, logos, photos or videos — but if you don’t have any, we can generate visuals and write content for you.
CAN I UPDATE THINGS LATER?
Yes — your plan includes one free update each month for things like menus, hours, or promotions.
DO YOU WORK WITH ALL HOSPITALITY BUSINESSES?
Yes — cafés, food vans, bars, bakeries, restaurants, street food brands, wine shops… if you serve food or drink, we’re into it.
WEBSITE
HOW LONG DOES IT TAKE TO GO LIVE?
Usually 5–7 working days from receiving your onboarding info.
WHAT PLATFORM IS IT BUILT ON?
We use Cargo — a fast, flexible design platform with hosting included.
DO I NEED TO ORGANISE HOSTING?
Yes — we’ll connect your domain, or help you register a new one.
DO YOU WRITE THE CONTENT?
Yes — we offer copywriting support based on your brief (menu, about, contact, etc.).
WHAT IF I DON’T HAVE PHOTOS?
We’ll generate on-brand visuals using AI, or retouch what you send us.
CAN I ADD MORE PAGES LATER?
Yes — extra pages are £50 each, one-off.
IS THE SITE MOBILE-FRIENDLY?
Absolutely. Every site is designed to work beautifully on phones and tablets.
CAN I SEE THE DESIGN BEFORE IT GOES LIVE?
Yes — you’ll get a preview with one round of feedback included.
SOCIAL
HOW LONG DOES IT TAKE TO GO LIVE?
Just your photos or short video clips, plus any key info (like promotions, hours, or events). We’ll do the rest — from design to captions.
CAN YOU MAKE POSTS FROM SCRATCH?
Yes — if you don’t have content, we can create visuals using AI. You’ll always get something that feels on-brand and venue-ready.
HOW MANY POSTS DO I GET EACH MONTH?
A suite of 8 static and 2 light motion showreels — If you need more or less, just let us know and we can adjust things accordingly.
WHAT FORMATS DO YOU DELIVER?
Whatever formats you need - we’ll try and accomodate as many you need.
DO YOU INCLUDE CAPTIONS?
Yes — we’ll include short, optional captions for each post, written in your tone of voice and ready to copy and paste.
CAN I ASK FOR CHANGES?
Yes — each monthly pack includes one round of amends. Just let us know what you’d like tweaked.
HOW DO I GET THE FILES?
We’ll deliver everything in a shared Google Drive or Dropbox folder. You can download and post as you like.
CAN YOU SCHEDULE THE POSTS FOR ME?
Not right now — our service is focused on creating high-quality, ready-to-post content. We’ll keep it simple and hand everything over to you.
PAYMENT
ARE THERE ANY HIDDEN COSTS?
Nope — only extras are optional add-ons (like extra pages or one-off updates outside your monthly included one).
CAN I CANCEL ANYTIME?
Yes — there’s no long-term contract. Cancel any time and your service will stop at the end of your billing period.
HOW DO I PAY?
Via card or direct debit through our secure checkout system. You’ll be billed monthly.
DO YOU OFFER REFUNDS?
We don’t offer refunds on monthly payments, but you can cancel anytime before your next billing date to avoid being charged again.
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